Service Terms

These general service terms govern the relationship between the service centre eMobility s.r.o. and the customer who orders post-warranty servicing of an electric scooter, robotic vacuum cleaner or other device.

I. Introductory provisions

These general terms and conditions govern the relationship between eMobility s.r.o., with its registered office at Radlinského 12, Prešov, IČO 54872286, registered in the Commercial Register of the District Court Prešov, Section Sro, vložka č. 44654/P (hereinafter referred to as "eMobility Servis Kolobežiek" or the "service centre") and the customer who orders post-warranty servicing of an electric scooter, robotic vacuum cleaner or other device in accordance with the provisions of § 652 et seq. of Act No. 40/1964 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"). These general service terms are issued in accordance with the Civil Code, zákon č. 250/2007 Z. z. on consumer protection, zákon č. 391/2015 Z. z. on alternative resolution of consumer disputes, as well as other generally binding legal regulations of the Slovak Republic.

II. Data backup and liability for data

The customer is aware that during a service intervention a loss of customer data (phone book, contacts, photographs, videos, individual applications, etc.) on the device or on a storage medium may occur. Data loss can be prevented by backing up the data.

The customer is obliged to back up personal data on the device themselves before the service intervention. A data backup at the service centre is possible depending on the technical condition of the device and may be subject to a charge according to the service centre's valid price list of services.

The customer is aware of, and by their signature agrees to, resetting the device to factory settings, whereby a loss of data occurs for which neither the service centre nor the manufacturer is liable. The service centre is not liable for the loss of SIM cards and memory cards left in the device.

III. Hidden defects and the course of the repair

A device subjected to excessive mechanical stress, exposed to excessive moisture, or a device already disassembled before the repair at our service centre may contain hidden defects which may increase the cost of the repair. The service centre bears no liability for the manifestation of hidden defects and damage discovered after opening the device being repaired, or after the service operation has begun, and bears none of the costs associated therewith.

The expected time for carrying out the repair depends on the current availability of the spare part. The availability of spare parts is always consulted with the customer in advance.

IV. Spare parts and deposits

If the customer is interested in a repair of an electric scooter that requires a specific spare part, the customer must, after approving the price quotation, pay a deposit for the part in question. After payment of the deposit, the part will be ordered without the option of cancelling the order, as such parts are ordered for a specific serial number and cannot be used for ordinary repairs.

eMobility s.r.o. will hand over the original (damaged, non-functional, etc.) spare parts from the device only at the customer's request within 7 days of carrying out the repair/replacement. After this deadline, the original spare parts cannot be requested due to regular ecological disposal.

eMobility s.r.o. reserves the right to cancel the deposit amount for the ordered part within 30 calendar days of contacting the customer. After six months we have the right, under the Civil Code, to dispose of the device ecologically or to sell it. This measure is necessary in view of the limited premises of the operation.

V. Service report and fees

The device will be released to you on the basis of a service report. In the event of loss or failure to submit the service report, a fee of 5 € including VAT will be charged.

eMobility s.r.o. may charge a handling fee in accordance with the service centre's price list for diagnostics, even in the event that the repair could not be carried out or if the customer declined to have the repair carried out after the diagnostics had been performed. If you do not agree with the price proposal for the repair of the device, the customer will be charged a fee of 15,00 € to 35,00 € including VAT for the diagnostics of the device, depending on the complexity of the diagnostics.

According to the current price list, the work of the service technician is charged at 40,- € including VAT for each hour commenced.

VI. Processing of personal data

The customer has acquainted themselves with the service terms and by their signature grants eMobility s.r.o. consent, in accordance with the applicable regulations on the protection of personal data, to the administration, processing and retention of the personal data stated in the service report by eMobility s.r.o. and its business partners (see the Privacy Policy section).

The customer is aware that, for the purpose of the service intervention in the device, they must provide contact and billing details on the basis of accounting and commercial laws. During the service intervention, no other personal data (photographs, etc.) of the customer is processed in any way, apart from a previously agreed backup of data from the device, which is protected by antivirus software, a password and encryption in accordance with zákon 18/2018 Z. z. on the protection of personal data.

VII. Complaints and warranty

Agreement on the manner of settling a complaint: the seller and the buyer have agreed that the customer is obliged to collect the complaint in person at the place where it was lodged no later than on the 30th day. In the event of failure to collect the complaint, it is deemed that the complaint was settled in time.

The warranty period for the service operation, i.e. for the technician's labour, is 90 dní; for the spare part it is 24 mesiacov.

The warranty on the technician's labour and the replaced part does not apply to:

• a device exposed to excessive moisture,
• a device exposed to excessive moisture and subsequently cleaned without the use of spare parts,
• a device exposed to excessive moisture, cleaned and repaired by the replacement of spare parts,
• cases where the service centre cannot guarantee the long-term functionality of the device, because over time hidden defects in the device which were not manifested/detected during the service may appear.

In the event that an unprofessional intervention into the device is detected, the service centre does not hold any warranty on the technician's labour. If, during the complaint procedure, the defect is not recognised under the warranty, the customer bears all costs associated with the logistics fees and the repair.

VIII. Testing the device after the repair

For a successful service repair of the device and its guarantee, eMobility s.r.o. needs to test the device completely after the service repair. For complete testing of the device it is necessary to:

1. hand over the device in factory settings (reset and logged out of all accounts) with the ability to activate the device,
2. provide the password (pattern, numeric, etc.),
3. hand over the device unlocked (without a pattern, numeric, etc. password).

In the event that the customer refuses all 3 of the preceding alternatives, the service centre will not be able to fully test the device after the repair and for this reason cannot provide the standard warranty (90 days on the work of the service technician). The customer is fully aware that in this case they lose the warranty/guarantee on the service work (90 days). The customer will receive a 24-month warranty only on the replaced part. In the event of a possible complaint, eMobility s.r.o. will proceed as with a complaint concerning spare parts.

IX. Storage fee and collection of the device

The orderer is always notified of the completion of the repair, i.e. of the service operation. After 7 working days have elapsed from the day of notification, the service centre, i.e. the seller, reserves the right to charge the orderer – the buyer a storage fee of 0,25 €/deň/ks.

X. Collection of the device by courier

If the Collection of the device by courier service is used, the customer is obliged to acquaint themselves with the transport conditions of the courier company (the relevant third party, in this case Slovak Parcel Service) before dispatching the device, in particular with the conditions concerning the packaging and weight of the consignment, and to comply with these conditions. The service centre does not vouch for the manner in which the orderer packages the dispatched device, nor for any damage incurred to the consignment as a result of its transport from the orderer to the contractor, as it has no possibility of influencing the manner of packaging the consignment. In the event that the device is not packaged sufficiently and in accordance with the terms and conditions of the transport company, the customer is not entitled to claim compensation for damage.

The customer is obliged to inspect the device upon receipt from the carrier or upon collection at the branch, and in the event of damaged goods to report the situation either by telephone or by e-mail no later than within 24 hours of receiving the device. If they fail to do so, any complaint or withdrawal from the contract on the part of the seller will be rejected. In such cases we proceed in accordance with the commercial and complaint terms and conditions of the transport company.

The courier service does not include a repair at the customer's premises. The courier service is free of charge in the event that the price of the repair is higher than 50 € including VAT for all devices.

XI. Collection of the device after servicing

The customer confirms that they have collected the device after the service intervention. The device was repaired/serviced in accordance with the agreement. By signing the repair report, the customer confirms that they are acquainted with the condition of the device after servicing. Furthermore, by their signature they confirm that no further damage to the device occurred during the service. They accept the product without reservation.

The orderer has read the contractual terms of the repair and is fully aware of the risks associated with the repair of mechanically or liquid-damaged devices, and by their signature agrees to the performance and the contractual terms of the repair, i.e. of the service operation.

Warning

A damaged and subsequently repaired device will never again be as NEW! When replacing or servicing spare parts, minor unevenness, gaps between joints, small scratches, and reduced sensitivity of the controls (control buttons, touch surface) may arise. After servicing the device, its original water resistance is not guaranteed. The service centre bears no liability for any damage, harm to the device or its components that may arise during the servicing of a device which contains a swollen or otherwise damaged battery. Such a battery may ignite or explode.